Pre-Contract Information

We help businesses find legal assistance to claim the compensation that an insurance company has failed to pay out, or for which an insurance broker has become liable, following the Covid-19 outbreak. In order to ascertain the basis and merits of the claim we will carry out an initial assessment. If we deem your case to have good prospects of success, with your consent we will arrange for your matter to be taken on by one of our panel solicitors.


They will investigate and advise you on the merits of the claim. They will submit your claim and handle all communications. If an offer is made to pay compensation, they will assess this offer and provide you with a recommendation as to whether to accept it or not. Where your claim is rejected, they will assess the reasons behind the rejection and advise you on the merits of escalating the claim and, where appropriate, represent you in escalating your claim. 


Illustration of fees

  

We do not you charge you anything for the initial assessment of your case. Once we have passed your case to one of our Panel Solicitors and they agree to act on your behalf, they will pay a share of their costs to Clear Legal Marketing Ltd on successful cases for making the introduction. This fee will not be deducted from your compensation. In the event your claim is successful the law firm has agreed it will pay us for the work Clear Law Marketing Ltd has carried out for introducing you to them.


If you would like further details of the arrangements regarding your case please contact us for more information.


All our panel solicitors will discuss a range of funding options with you including the possibility of acting on a "no win no fee" basis.  

  

Alternative ways to claim

  

You do not need to use our services to make a claim against your lender(s).


You can do this yourself directly with the lender(s). If you are a small business you can also complain to the Financial Ombudsman Service for small businesses by visiting https://sme.financial-ombudsman.org.uk/. If you are unsure if you qualify as a ‘small business’ then you can contact the Financial Ombudsmen Service on 0800 023 4567 to find out more. If you aren’t sure how to make the claim, you can get free, impartial advice from consumer organisations.


  

Overview of key stages of a claim

     

Stage 1 – Initial Assessment of your case and gather support evidence

Stage 2 – We will introduce you to one of our panel solicitors

Stage 3 – If you have not already submitted a claim to your insurer   and had it rejected, your 

Solicitor might   help you to do so.

Stage 4 – Your Solicitor submits claim

Stage 5 – Solicitor will advise on opposition’s response to your claim

Stage 6 – Accept Offer – compensation paid 

Valid Rejection   – close file 

Stage 7 – Issue court proceedings

  

What you have to do

  

You will need to complete our fact find and provide us with all necessary evidence of your insurance policy. You will also need to provide authority to your solicitor to request the relevant information needed to support our investigations and your claim.  You must provide us and your solicitor, with any information and documents which are relevant to your claim. You must promptly reply to any requests for further information and documents that we or your solicitor may make.

  

Cancellation


If you wish to cancel this contract you can do so within the cancellation period set out by your solicitor

If you cancel your agreement with your solicitor after the agreed cancellation period you may be liable to pay the costs incurred by your solicitor. 


Complaints


Should you have a complaint in regards to the service we have provided, we have a complaints procedure which you should follow. The full process can be found on our website or can be provided on request.